Return & Refund Policy
Return & Refund Policy
We maintain transparent and customer-friendly return and refund policies to protect every buyer’s shopping rights. This policy applies to all furniture, kitchenware and daily household products.
Return Eligibility
Customers may apply for returns within 30 calendar days after receiving the package.
Full Refund & Free Return Qualifications
We offer free return shipping and full refunds for the following situations:
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Manufacturing defects, broken parts, functional failures or quality issues
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Incorrect item size, color or model shipped by our store
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Severe damage caused during transportation
Customers must provide clear photos or videos within 48 hours after delivery for verification.
Personal Reason Returns
Returns due to personal preference, style mismatch or size error are acceptable if items areunused, unassembled, and kept in original packaging. Customers are responsible for return shipping fees. A reasonable restocking fee may apply.
Non-Returnable Conditions
Returns will not be accepted for items over 30 days after delivery, artificially damaged products, assembled furniture, missing accessories or damaged original packaging. Final sale items are non-refundable.
Return Shipping Address
All returned goods must be shipped to our official business address below:
Room 201, Unit 1, Building D12, Qingdong 1st Road, Guta East Street, Ning'an City, Mudanjiang City, Heilongjiang Province, China
Company Name: Ning'an Jiangshan Trading Co., Ltd.
Contact Phone: +86 134 6845 6221
Refund Process
Submit return requests via our official email. After inspection, refunds will be processed within 3–7 business days to the original payment method.
Support Email: support@momentmark.shop